Water Meter Replacement Program

A smart water meter, or a Fixed Base Automatic Meter Reading System, is a device that measures the amount of water that is used by a property and uses wireless technology to communicate usage information to the Village and to an online portal for customers.

The new meter reading system will improve service to all Village customers by allowing more efficient monitoring of water consumption as well as other customer service enhancements. Because smart meters do not require manual meter reads, they offer several additional benefits such as reduced transportation, fuel, labor costs, and decreased carbon emissions over traditional door-to-door meter reading.

The Water Meter Replacement Program will give Woodridge Water Customers…

• better control over water use and resulting bills
• accurate water billing
• assistance in identifying and repairing water leaks

The program is currently scheduled to kick-off in August and is estimated to take approximately 6 to 8 months to complete all of the replacements across Woodridge.

 This is a mandatory water meter and remote reader (smart point) upgrade program for all residential, commercial, and industrial Woodridge water customers. In total, this program will replace approximately 9,000 meters.

Customers who had their meter replaced within the last five years will not need their meter replaced, but will still need to have the remote reader (smart point) replaced. These customers will still need to schedule an appointment through the Water Meter Replacement Program to have this service completed.

Under normal circumstances, the installation process takes approximately 30 minutes.

Yes, an individual 18 years or older must be present during the installation and your water will need to be shut off during this time. 

No, there is no cost to residents for the water meter replacement.

There are residential meters that are outdated 5/8 inch meters. These meters will need to be replaced with standard 3/4 inch meters. There is a slightly higher cost per billing cycle for a larger 3/4 inch meter compared to the smaller meter. Please note that this practice has already been in place for some time. Any 5/8 inch meters replaced in prior years were switched to 3/4 inch meters.

If UMI personnel are working in your neighborhood, they may come to your door and request to replace your meter even if you have been not contacted for an appointment. If at any time you would like to confirm if UMI is working in your neighborhood, please call UMI directly, toll free, at 877-533-8964 or call the Village Public Works at 630-719-4753.

If someone does come to your door and you feel uncertain, simply tell them you will schedule with their office for another day.

All water meter replacements will be conducted by licensed plumbers who have been background checked, carry an official Village issued photo identification card, and drive a clearly marked UMI vehicle. If at any time you would like to confirm if UMI is working in your neighborhood, please call UMI directly, toll free, at 877-533-8964 or call the Village Public Works at 630-719-4753.

The project roll-out will be completed by breaking the Village down into many sections, and the contractor, UMI, will replace the meters in one section at a time over the course of 6 to 8 months. Once the contractor has completed the majority of the first section, they will then begin the notification process for the next section, and so on through the completion of the program. When it is your neighborhood’s turn to have water meters replaced, UMI will notify you by letter and/or door hanger, for you to schedule a time to complete the replacement. Please be on the look-out for notifications to schedule your appointment over the next few months.

Please also note that if UMI personnel are working in your neighborhood, they may come to your door and request to replace your meter even if you have not been contacted for an appointment. Please ask for identification, look for the company vehicles, or call the Village for verification with any questions.

Residents cannot schedule their water meter replacement until UMI reaches out to schedule the appointment. This notification will come as a letter to your home. Or, if UMI personnel are working in your neighborhood, they may come directly to your door and request to replace your meter. Again, please ask for identification, look for the company vehicles, or call the Village for verification with any questions.

If someone does come to your door and you are uncertain if they are legitimate, ask for the number to their office for scheduling and simply make an appointment for a later date and verify with the Village prior to the scheduled time.

Most water meters in residential settings are located where water service comes into the home or where the water main shut-off is located. Popular places for water meters include basements, utility rooms, and crawl spaces. While some water meters can be found outside in a closet or vault, it is likely your water meter is in your home. In which case a meter installer from UMI will need to enter your home.

Please do your best to move items in the area away from the meter to allow easy access by the installer.

Should you have any additional questions or need additional information that was not already provided in the FAQ, please contact Jeff Moline, Woodridge Assistant Director of Public Works at 630-719-4753.